The digital landline switchover is one of the topics we’re asked about most, so we’re pleased to share the following information supplied by BT to help you understand what’s changing and what it means for you.

BT are reminding customers ‘Don’t Put Off the Switch’ ahead of the nationwide analogue to digital landline switchover

The UK’s copper landline network is being retired and is moving to digital, providing a safer, more reliable service ahead of the industry‑wide switchover in January 2027. In the remaining months before the nationwide upgrade, BT is reminding customers that support is available and that those who don’t respond to messages may risk service disruption as January 2027 approaches.

Over three million UK households have already made the switch to a digital landline, benefitting from enhanced features, including call protect which has blocked more than 91 million scam and spam attempts in the last year alone.

For most people, the switch is straightforward. It can be as simple as plugging your phone into your broadband router instead of the wall socket. If you don’t have broadband, don’t worry. BT provide a dedicated landline service, allowing customers to use their landline in the same way they do today.

Additional support is available including free in-home engineer visits and provision of powered backup solutions to help customers make calls and stay connected during power cuts. It’s important that if you have been contacted to book and confirm an appointment, to avoid service disruption.

The switch to Digital does not cost a penny, unless you’ve chosen to upgrade to Digital Voice while recontracting your home broadband plan. You’ll keep the same number and over 99% of handsets are compatible. You’ll receive at least four weeks’ notice to complete the switch.

You don’t need to do anything until you’re contacted directly by BT or your provider. Here are 4 simple things to know about the final phase of the switch:

• – Respond promptly when contacted to avoid risk of disruption to your services
• – Visit BT’s Connected Together site for further information and support, including registering for extra support
• – Call BT’s customer care team on 0330 1234 150 if you have questions or need help ahead of the switch
• – Talk to a relative, friend, or neighbour who might benefit from knowing about the change

Taking action when contacted by BT or your provider will make sure your service continues without interruption and you stay connected to the people and services that matter most.

Want to know more? Digital Cheshire has also created a landline switchover factsheet, in collaboration with BT, with further information to help you prepare. Download it here: https://digital-cheshire.co.uk/guides-and-factsheets/